REFUND & RETURNS POLICY

Thank you for shopping at the official Gina Larner store! We want you to love your merch, but if something isn't right, we're here to help.

​

1. Returns & Exchanges

 

• 30-Day Window: You have 30 days from the date you receive your item to request a return or exchange.

• Condition: To be eligible for a return, your item must be unused, unwashed, unworn, and in the same condition that you received it, with any original tags attached.

• Non-Returnable Items: Digital downloads, customised products, and clearout/sale items are non-refundable.

​

2. Damaged or Faulty Goods

If your item arrives damaged, defective, or incorrect, please email us within 7 days of receiving your package at [Insert Merch Support Email] with your order number and a photo of the item. We will send out a replacement or issue a full refund immediately at no extra cost to you.

 

3. How to Return an Item

 

• Email gina.larner@gmail.com with your order number and the reason for your return.

• We will provide you with the return address instructions.

• Please note: Unless the item is faulty or damaged, customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

 

4. Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed back to your original payment method within 5–10 business days.